Contact Center Central Launches Website Offering Call Centers Thousands In Savings

Contact Center Central Launches Website Offering Call Centers Thousands In Savings
Powered by Noble Systems, consortium provides 40+ call center solutions

Atlanta, GA – July 9, 2002: Noble Systems Corporation, a global provider of contact automation technology, announced today the launch of their Contact Center Central website www.contactcentercentral.com, accompanied by special promotions offering thousands of dollars in annual savings to call centers. Led by Noble Systems, Contact Center Central aligns more than 20 firms that together offer a "one-stop shopping" portal for the call center industry.

Contact Center Central is a consortium of dynamically qualified business partners, strategically aligned to deliver significant buying power and value-added solutions to call centers. Contact Center Central partnering firms collectively bill more than $2.8 billion in revenues within North America alone. Together, the Contact Center Central partners have an unmatched level of industry experience by serving a base of more than 1,300 call centers and 80,000+ agent seats.

King White, founder of Trammell Crow's Call Center Site Selection Group states, "As a leader in the site selection industry, we felt that our involvement with Contact Center Central was a critical step to take our business to the next level and provide our clients with A to Z solutions. Contact Center Central has allowed the brightest minds in the call center industry to come together and focus on offering an all-encompassing solution for our clients. We believe this consortium is the first of its kind."

With more than 40 call center products and services, Contact Center Central's solutions fall within 12 categories that include: Staffing and Training, Consulting, Site Selection, Architecture & Design, Construction, Financing, Furniture, Procurement, Telecommunications, Outsourcing, Software, and Services. Whether business requirements are for an existing call center or for a new facility that must open in the next 90 days, the consortium delivers total, single-source, pre-qualified solutions.

"The customer no longer has to seek out individual companies that specialize in and understand the call center business," states David Kendrick, President of Interior Concepts, a major furniture provider to the industry. "We are pleased to be a part of an organization that can deliver ‘total solutions' to our call center customers."

The first series of special offers encompass 9 different promotions, ranging from receiving free furniture for a call center workstation and a free site selection audit, to free facility design benchmarking reports and $2,500 in savings on outbound training programs. Call centers leveraging all promotions could easily realize $10,000 to more than $20,000 in total savings.

"Noble Systems is proud to be the founding partner of Contact Center Central," states James K. Noble, Jr., President and CEO of Noble Systems Corporation. "As a provider of contact center technology solutions, we are constantly exploring strategies for adding further value to our client relationships. What better way of doing that than giving our clients access to leading products and services suppliers for the call center industry? Contact Center Central provides call centers with an easier and more convenient way to manage their day-to-day business needs, saving them significant time and money."

To learn more about Contact Center Central, and to view current promotions from its member partners, visit the consortium's website at www.contactcentercentral.com, or contact us toll free at 866-222-0003.

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 15,000+ agents at more than 500 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® suite of contact center technology. Noble Systems is a part of the world's leading customer communications organization, with operations in more than 30 countries. Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, digital recording, quality control/monitoring systems, web integration functionality and graphical enterprise-wide workforce management.

For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesystemscorp.com.





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