NSC Forms Exclusive Partnership with David Yoho to Offer Contact Center Solutions and Consulting

Atlanta, GA July 18, 2004 -- Noble Systems and David Yoho Form Exclusive Partnership to Offer Contact Center Technology Solutions and Consulting. Industry leaders combine technical know-how to help contact centers improve performance. Noble Systems Corporation, a global leader in contact center technology solutions, announces an exclusive partnership with David Yoho and Professional Educators Inc, a leading consulting and training organization for the contact center industry. This partnership allows Noble Systems to offer unprecedented solutions for contact centers, enabling them to improve performance and productivity while reducing costs.

Through this exclusive agreement, David Yoho will provide personalized services to current and future clients solutions for contact centers, enabling them to improve performance and productivity while reducing costs. As part of NSC's bundled solutions, contact center executives and managers will receive an assortment of invaluable systems, structure, and knowledge, including (but not limited to):

- A complete sales and management overview
- Recruiting and retention programs
- Script writing and editing
- Customized training products
- Management selection, education and coaching
- A quick, easy resource for problem solving

David's complete sales and management overview provides a "Blueprint" of specific recommendations tailored to the client's goals, mission, and values. It includes a thorough analysis of the center's market, position, competition, marketing, activity model, methods for recruiting, hiring, training, and compensating agents, management structure and methods, and results expectations versus actual performance. The "Blueprint" will also answer specific questions posed by the client. The recommendations are delivered in two forms in order to improve learning and application – in writing as an action checklist, and on CD to provide in-depth explanation and examples.

In addition, Noble Systems will sponsor David Yoho's speeches and seminars at various meetings and conferences, and will provide ongoing industry expertise through special education products.

Chris Hodges, Senior Vice President of Sales and Marketing for Noble Systems, says, "David Yoho's singular experience in this industry, coupled with Noble Systems' innovative hardware and software products, provides an unmatched potential for contact centers to boost production and profit, and to expand their competitive edge. Together, NSC and David Yoho create a unique blend of HR, operational, and technical knowledge that can virtually guarantee an organization's success in the world of customer communications."

About David Yoho
David Yoho is president of Professional Educators Inc, a creative marketing agency that provides systems and structure for education, stimulation, guidance, and the bottom-line. David is one of the nation's leading call center and direct marketing authorities. He has opened more than 50 centers and has worked in more than 400. His audio learning program, Successful Tele$elling, sold more than 35,000 copies. He has created and produced customized sales and management educational programs for all sizes of call centers. He was inducted into the Teleservices Industry Hall of Fame in May 2004 for a lifetime of accomplishment. His telephone sales career began in 1966. In 1974, he began training salespeople for the same company, a nationwide organization with more than 300 inside reps and 150 outside reps. By the early eighties, his experience and reputation elevated him to national platforms as the preeminent speaker in telephone sales and management. He has campaigned for more stringent industry ethics, higher quality customer service, and better training, and has championed industry self-regulation for two decades, warning of the impending consequences of government intervention. David was inducted into the CPAE Speaker Hall of Fame in 1999, joining fewer than 200 professional speakers to have received this prestigious honor. For more information, please see www.davidyoho.com. To subscribe to David's free ezine, visit www.davidyoho.com/mailinglist.html.

About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CIM systems, email and web products). Based in Atlanta, GA, NSC is a part of the world's largest teleservices organization, with operations in over 30 countries. Founded in 1989, Noble Systems is the technology solution of choice for tens of thousands of agents, processing millions of calls each day, at client sites worldwide. The Noble solution manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.




This article courtesy of http://childcarewebsites.com/.
You may freely reprint this article on your website or in
your newsletter provided this courtesy notice and the author
name and URL remain intact.

Submit Your Article